Leading London-based international customer experience design agency I-AM has been hired to strengthen the Raiffeisen Bank brand in Croatia and to provide consistency and a best in class experience in the branch network. I-AM executives visited four cities in the Eastern European country and spoke to 19 customers across five customer groups to gain a […]
Leading London-based international branding and interior design agency I-AM has completed a successful overhaul of the ‘customer experience’ at the 65-branch Oman Arab Bank (OAB). The remodelled approach has been rolled out across the Sultanate resulting in a branch transformation combining an ‘expression of local landscapes and culture’ as well as increased customer engagement due […]
