54% of UK adults aren’t going to buy gifts this Valentine’s Day Under 35s are more than twice as likely to buy cards, gifts and experiences Limited spend and a growing focus on experience-based gifts should be cause for concern for retailers New research from customer experience marketing agency Gekko suggests that Valentine’s Day is […]
The nation is looking to snag a bargain this Amazon Prime Day, but with one in four shoppers regretting purchases they have made in the past, consumers should be aware of the ‘false allure’ of a discounting day. According to new research from customer experience marketing agency Gekko, more than half (52%) of respondents expect […]
YouGov study commissioned by Gekko finds millions planning shopping spree ‘Retail as leisure’ as consumers combine shopping with eating out and socialising As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends. These shoppers are […]
- New report from Gekko carried out by YouGov sees 66% cut spending on non-essential considered purchases and 43% on essential items during the cost of living crisis - Budget (69%) and durability (52%) top factors now driving sales in consumer technology - Nearly half (48%) would switch brands for considered purchase items
The cost of living crisis has had a dramatic impact on consumer spending with brands needing to focus on value and the longevity of their products to win customer loyalty. These were some of the key findings from a new research report by marketing agency Gekko. The survey of 2,165 British respondents carried out by […]
Gekko launches neuroscience insights partnership with CloudArmy
Gekko announces partnership with Vestel Visual Solutions
Shoppers Reveal Top Factors Motivating A ‘Considered Purchase’: Engage The senses, Think Price And Expert Advice
Mind The Knowledge Gap: Retailers miss out on £15bn per year due to poor advice instore
A study launched by Gekko, a marketing agency titled – ‘Service not Sci-fi’ reveals that UK shoppers would rather deal with real people not robots or artificial intelligence when it comes to shopping. The study found that 81% of UK shoppers claim the personal touch has disappeared from retail customer service in modern Britain, with almost a third (32 […]
A ‘seamless customer experience’ appears to be the current obsession for retailers – mobile, desktop, in-app – a preoccupation with working out what customers want, even before they do and they’re getting pretty good at it. But Bricks and Mortar retailers have the added pressure of the in-store customer experience and this is where it’s […]