Zoopla, one of the UK’s most comprehensive property website, has appointed RAPP UK as it looks to elevate its customer relationship management programme. The appointment of RAPP UK comes as a result of Zoopla’s decision to make better use of their data and focus on CRM as a strategic growth priority in order to deliver their […]
Following a three-way pitch process, Travelzoo the global publisher of exclusive travel and entertainment offers, has appointed TMW Unlimited to handle its UK CRM activity. With more than five million members in the UK and 25 offices worldwide, Travelzoo publishes offers from more than 2,000 travel, entertainment and local companies. This new remit will focus […]
Dixons Carphone, a leading multinational consumer electrical and mobile retailer and services company, has appointed Proximity London to work on the CRM programmes for Currys PC World and Carphone Warehouse on a project basis. The appointment will support the two brands’ customer engagement functions in delivering the business vision: ‘We Help Everyone Enjoy Amazing Technology’ and […]
Customer Engagement agency Edit, part of Kin + Carta, has announced it has secured the Shell Global Fleet Solutions CRM account following a competitive four-way pitch. The three-year contract will see Edit work the Global team based in London, and a further 24 international markets. The broad scope of work includes; customer experience design and delivery, campaign […]
Based in the heart of the Middle Eastern region, luxury property developer Eagle Hills has partnered with independent global creative agency Crowd to transform its website to a more SEO and user-friendly digital platform. Eagle Hills asked Crowd to develop a fully content managed solution that provides the best usability for users to navigate, explore and register their interests. […]
Armadillo, the CRM specialist with clients including McDonald’s, hotels.com and Disney, has won the CRM business for P&O Cruises and Cunard. The appointment follows a five-way competitive pitch. Armadillo will deliver CRM and data strategy for the leading cruise lines P&O Cruises and Cunard brands, during its three-year contract. The companies are keen to increase the sophistication of […]
Armadillo, the specialist CRM agency, has appointed ex-Google and Amazon advisor, Ann Hiatt, as its new Non Executive Director (NED). Hiatt worked side-by-side with Eric Schmidt (Google CEO/Executive Chairman) and Jeff Bezos (Amazon Founder and CEO) during her 15 years with the US tech giants. Having recently moved to Europe from the US, Hiatt is […]
In a new survey, Chatbots are still at the top spot as the digital trend considered most important for organisations to embrace in the coming months. More than six out of 10 of respondents said that Chatbots would be important to their organisation in the next five years; and 28 per cent said that they […]
Bristol-based CRM company, Armadillo, which works with big name brands including McDonald’s, hotels.com and Disney, has welcomed three new employees to its team. Steph Dearing joins Armadillo’s creative team as Digital Developer alongside two new Account Executives, Izzy Crackett and Joe Panayiotou. Dearing joins Armadillo with seven years’ experience within the creative industry under her […]
Impact, a natively-integrated suite of products for fraud protection, marketing attribution and analytics, and performance partnership management and optimisation, announced the complete acquisition of Mediarails. The acquisition adds full CRM and marketing automation capabilities to the Impact service offering for the discovery, recruitment and engagement of new digital marketing partners, including influencers. “As the market […]